1. Eligibility for Refund

Refund eligibility is assessed based on the nature of the services provided, client-specific project requirements, and the reasons for the refund request. Refunds may only be considered under the following conditions:

• The service provided was not delivered as described in the service agreement.
• There was a significant delay in service delivery caused by factors under CraniumIT’s control.
• The client has adhered to all contractual obligations and CraniumIT has failed to meet agreed-upon deliverables.

To ensure eligibility, clients must submit a refund request within 30 days of the completion of the service.

2. Non-Refundable Services

Certain services are non-refundable due to the time, resources, and expertise involved. These non-refundable services include, but are not limited to:

• Consulting services, including but not limited to IT assessments, strategy consultations, and project analysis.
• Customized software development or solutions where work has commenced according to the project scope.
• One-time services such as cybersecurity audits, system setup, or any service completed before the refund request.

These non-refundable services are specified in the service contract signed by the client.

3. Refund Process

To request a refund, clients must follow this process:

• Submit a Request: Clients should submit a written request for a refund by emailing us at [email protected]. Please include the contract ID, the reason for the request, and any supporting documentation.
• Evaluation: Upon receiving the request, CraniumIT’s team will evaluate the claim based on the project’s progress, delivery timeline, and the terms outlined in the service agreement.
• Resolution: Our team will respond to the refund request within 10 business days. If approved, the refund will be processed, and the client will be informed of the timeline and method of the refund.

4. Refund Method

Approved refunds will be processed in the same payment method originally used by the client. The timeframe for receiving the refund will depend on the payment provider’s processing time, which may vary by bank or credit card company. Generally, refunds are completed within 10-15 business days of approval.

5. Partial Refunds

In cases where CraniumIT has partially completed a service, a partial refund may be issued at our discretion. Partial refunds are calculated based on:

• The percentage of the work completed as per the contract.
• The value of resources and time invested in the project to date.

The partial refund amount will be provided in writing, and if the client agrees, the refund process will proceed as described in our Refund Method.

6. Conditions for Full Refund

A full refund may only be issued if:

• CraniumIT has not commenced work on the project within the agreed-upon timeframe.
• The client cancels the service before any work or resource allocation has begun.
• CraniumIT fails to deliver any part of the service due to internal factors.

Full refunds are only considered under exceptional circumstances and may require additional documentation.

7. Cancellation Policy

Clients have the option to cancel services under certain conditions. Cancellation requests must be submitted in writing to [email protected]. If a cancellation request is approved, any eligible refund will be processed based on the status of work completed.

• Pre-Work Cancellation: If the cancellation is requested before any work has commenced, the client may be eligible for a full refund, excluding administrative fees.
• Mid-Project Cancellation: For cancellations requested after work has commenced, CraniumIT reserves the right to issue only a partial refund, depending on the progress of the work.

8. Dispute Resolution

In the event of a dispute regarding a refund, CraniumIT encourages clients to contact our customer service team at [email protected]. We will work closely with the client to resolve the issue through discussion and negotiation. Should the dispute remain unresolved, both parties may agree to seek mediation or arbitration in accordance with the governing laws of [Your Jurisdiction, e.g., Karnataka, India].

9. Exceptions to the Refund Policy

Certain situations may not qualify for a refund, including but not limited to:

• Client dissatisfaction due to a change in preference or decision unrelated to the quality of CraniumIT’s service.
• Issues caused by third-party vendors or contractors not under CraniumIT’s direct control.
• Failure by the client to provide necessary information or support required to deliver the services as outlined in the contract.

CraniumIT reserves the right to deny refunds based on these exceptions, as outlined in the contract.

10. Policy Updates

CraniumIT reserves the right to modify or update this Refund Policy at any time. Changes to the policy will be reflected on this page with an updated effective date. Clients are encouraged to review this policy periodically to stay informed of any changes. Continued use of our services following any changes constitutes acceptance of the revised policy.