1. Information We Collect

CraniumIT collects information to enhance your experience and ensure we deliver relevant services. The types of information we collect include:

• Personal Information: Includes name, email address, contact number, company information, job title, and billing information. This information is collected when you voluntarily provide it to us, such as when filling out contact forms or signing up for newsletters.
• Non-Personal Information: Includes browser type, IP address, pages visited, time spent on our website, and device information. This data is collected automatically and helps us improve website performance and user experience.
• Cookies and Tracking Information: We use cookies and similar tracking technologies to collect information on user preferences, site interactions, and traffic patterns. This data helps us customize content and remember your preferences for future visits.

2. How We Use Your Information

CraniumIT uses the information collected for various business purposes, including:

• Service Delivery: To fulfill requests for our services, manage contracts, and provide you with updates related to your inquiries.
• Communication: To respond to your queries, provide customer support, and keep you informed about services, events, and promotions.
• Improvement of Services: To analyze usage patterns, user preferences, and feedback to enhance our website and services.
• Security and Compliance: To maintain the security of our systems, prevent unauthorized access, and ensure compliance with applicable laws and regulations.
• Marketing and Advertising: We may use your information for targeted marketing to provide personalized offers and content relevant to your interests.

3. Sharing of Information

CraniumIT values your privacy and only shares your information in limited circumstances:

• With Service Providers: Trusted third-party service providers who assist in delivering our services (e.g., payment processing, customer support, and marketing).
• With Business Partners: Select partners, with your consent, for joint promotions or offers.
• For Legal Purposes: When required by law or in response to legal processes (e.g., court orders, government investigations) to protect our rights, property, or safety.
• In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Cookies and Tracking Technologies

CraniumIT uses cookies and other tracking technologies to enhance user experience, improve website functionality, and deliver personalized content. Cookies are small data files stored on your device that enable us to recognize your browser and capture certain information.

• Types of Cookies We Use:

  • Essential Cookies: Necessary for basic functionality and access to secure areas of the website.
  • Performance Cookies: Gather data on website usage to optimize performance.
  • Targeting and Advertising Cookies: Used to deliver relevant content and measure the effectiveness of our advertising campaigns.

• Managing Cookies: You can adjust your browser settings to reject cookies. However, disabling cookies may limit your ability to fully experience certain features of our website.

5. Data Security

CraniumIT is committed to protecting your information and employs industry-standard security measures, including encryption, firewalls, and access controls, to prevent unauthorized access or data breaches. While we strive to protect your data, please be aware that no security measures are completely foolproof. By using our services, you acknowledge that data transmission over the internet is inherently insecure.

6. Data Retention

CraniumIT retains your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the information is no longer required, it will be securely deleted or anonymized.

7. Your Rights and Choices

We respect your rights regarding your personal data and provide options for managing your information:

• Access and Correction: You have the right to request access to and correction of the personal information we hold about you.
• Data Portability: Where applicable, you can request a copy of your personal information in a structured, machine-readable format.
• Opt-Out of Marketing Communications: You can unsubscribe from marketing emails by following the instructions provided in each email or contacting us directly.
• Deletion: You may request the deletion of your personal information, subject to legal requirements and legitimate business interests.

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of each site you visit.

9. Children’s Privacy

CraniumIT’s services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected without parental consent, we will take steps to delete it. Parents or guardians who believe their child has provided personal information should contact us immediately.

10. Policy Updates

CraniumIT reserves the right to update or modify this Privacy Policy at any time. Changes to the policy will be posted on this page, along with an updated effective date. We encourage you to periodically review this page to stay informed of any changes to how we handle your information. Your continued use of our website and services following the posting of any updates constitutes acceptance of those changes.